Return Policy

Returns, Exchanges & Adjustments

In response to COVID-19, we have extended our return policy to 30 days to allow you time to get exchanges and returns back to us.

At this time, we are experiencing delays in return processing and credit card refunds. It may take up to 3 weeks from receipt of your return to refund your credit card. Again, we apologize for any inconvenience and we are working diligently to minimize the effect of operational challenges we’re experiencing as a result of COVID-19.

RETURNS GENERAL RULES

  • All products to be exchanged must be returned in their original packaging within 30 days from the date of purchase (Product should be in its original condition)

  • We offer free returns on Continental U.S. orders.

  • Any and all items that have been laundered or altered in any way cannot be accepted for exchange or credit.

  • We are not liable for lost packages without tracking.

  • Please make note of the tracking number on the return label and keep it for your records.

  • An alternative is not liable for exchanges or returns sent without a return form enclosed.

  • Repairs of the products damaged due to wear & tear will be entertained at management discretion within 6 months of the purchase. Please note that the management has the right to assess the age & condition of the returned goods prior to offering a repair or exchange (Terms & Conditions Apply)

  • Disclaimer for certain item category not eligible for return due to hygiene region i.e. masks etc.

  • Upon request, and at our discretion, we may exchange defective/ faulty items for identical items of equivalent value.

  • The Management reserves the right to amend this policy without prior notice

  • You can return items that were originally part of the promotion but you will lose the promotional discount. For example, if the item you are returning is part of a “buy two, get one free” deal, your refund will be adjusted against the retail per-piece rate of the products you choose to keep after the return.

  • Credit/Debit card Payment: Note that your bank or card issuer can take 2-15 additional business days to process the transaction.

  • Promo code Payment: Only product exchange is possible – Promo code is non-refundable and cannot be exchanged for cash / Gift card/voucher in part or full.

  • Unwashed, unworn, or defective merchandise may be returned within 30 days of the purchase date for a full refund. All returned items must have the tags attached, along with the original sales receipt

  • Safety products once the seal is opened cannot be returned or exchanged for hygienic reasons.

Due to the custom nature of embroidery or customized items, we cannot accept returns or exchanges unless the item has a clear manufacturer or embroidery defect.